Terms & Conditions Questions Players Ask
Your account remains open, but you cannot deposit or withdraw until you submit a valid ID and proof of address. We process verification within 24 hours. Without it, your account is restricted—you can browse the lobby but cannot play or cash out winnings.
We can suspend your account immediately if we detect fraud, underage access, or breach of core terms—like using another person's payment method. For policy violations, we give you written notice and a chance to respond. Permanent closure requires 14 days' notice unless the breach is severe.
All payouts are processed to the payment method you used to deposit, unless you file a verified request to change it. DANA, OVO and GoPay withdrawals usually clear within one business day; QRIS transfers within four hours. We reserve the right to verify your identity before large payouts.
No. Our Terms explicitly forbid multiple accounts under the same identity, email or payment method. If we detect duplicates, we close all linked accounts and may forfeit pending balances. One account per person; that's our policy.
Any promotion or bonus is governed by separate campaign rules posted on the promotion page. Your acceptance of a bonus means you agree to those specific terms—wagering requirements, game restrictions, time limits—in addition to the main Terms & Conditions.
Go to Settings > Legal & Policies > Data Request. Submit your identity verification and specify what data you want. We compile and send your full account history, transactions and personal details within seven business days, at no charge.
Yes. Go to Wallet > Payment Methods and link a new DANA, OVO, GoPay or QRIS account. The new method takes effect immediately for deposits; withdrawals route to the method you used to deposit unless you file a verified change request with our support team.
