Reference

How We Keep Your Account Safe and Private

Q: Who can I contact if I have privacy concerns?

Email privacy@piala338.xyz or open the live chat during business hours 09:00–23:00 Jakarta time. You can also visit Settings > Privacy & Data in your account to manage your information directly without contacting support.

When you open an account on piala338, your personal and payment information is protected by encryption and strict access controls.

Data encrypted end-to-endPayment info never shared with third partiesYour right to access and delete

Explore the Lobby Read FAQ

What We Collect and Why

piala338 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register. During payment, we record your transaction history and the payment method you choose — DANA, OVO, GoPay or QRIS. We also track your IP address, device type and browser behaviour to prevent

1
fraud and spot account misuse. If you contact support, we keep a record of those messages. Cookies on your device help us remember your login and game preferences. We do not sell your data to advertisers; it stays within piala338 for account management, regulatory compliance where
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local law permits, and to improve your experience.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to delete your information, get in touch…

HOW WE PROTECT YOU

Data Security and Your Account Rights

Your account password is hashed and never stored in plain text. Deposits and withdrawals are verified through your payment provider — DANA, OVO, GoPay or QRIS — so we never hold your…

Encryption Standard

All data in transit uses TLS 1.2 or higher. Server backups are encrypted at rest. Payment pages are isolated from the main lobby to prevent cross-site access.

Payment Security

We never store your full DANA, OVO, GoPay or QRIS credentials. Each transaction is tokenised, meaning we keep a reference ID, not your actual account number.

Data Retention

Account and transaction records are kept for 36 months for regulatory purposes where local law requires. Chat logs expire after 12 months unless you file a dispute.

Access Requests

You can request a full copy of your data at any time. We compile it as a downloadable file within five business days and send it to your account email.

Correction Rights

Found an error in your profile or payment history? Contact support with proof and we'll update it within 24 hours. You can also edit your name, email and phone in Settings.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to track which games are popular. You can disable non-essential cookies in your browser settings without losing account access.

Privacy Questions Players Ask Us

Below are answers to the privacy concerns we hear most often from players in Bandung, Jakarta and across Indonesia. If your question isn't here, our support team is ready to help.

No. We never sell your contact details or personal data to third parties. We use your email only to send account updates, withdrawal confirmations and support responses. Your phone number is used only for identity verification during registration and for account recovery if you lose access.

We keep transaction records for 36 months to comply with financial regulations where local law permits. After that period, we archive or delete them. You can always see your last 12 months of activity in your account under Transactions. If you need older records, contact support.

Yes. Go to Settings > Privacy & Data and select Request Data Export. We'll compile a file with all your account info, game history, and transactions and email it to you within five business days. The file is password-protected for security.

Your account remains active indefinitely. However, if you don't log in for 24 months, we delete personal data like your phone number and chat history, but keep your account ID and transaction records for regulatory purposes. You can always reactivate your account by logging back in.

Yes. We never store your full payment credentials. Each time you deposit, your payment provider handles the actual transfer. We receive only a transaction confirmation and a token ID, not your actual bank or wallet details. All payment pages are encrypted and isolated from the lobby.

You can close your account anytime via Settings > Account Closure. We'll delete your personal profile, game history, and cookies within 30 days. Transaction records are kept for 36 months where local law requires, but your name and email are removed from those files.

Email [email protected] or open the live chat during business hours 09:00–23:00 Jakarta time. You can also visit Settings > Privacy & Data in your account to manage your information directly without contacting support.

How We Keep Your Account Safe and Private

How to Contact Us About Your Privacy

Data Security and Your Account Rights

Encryption Standard

Payment Security

Data Retention

Access Requests

Correction Rights

Cookies and Tracking

Privacy Questions Players Ask Us

01 Will piala338 sell my phone number or email to other companies?

02 How long do you keep my payment history?

03 Can I download a copy of my data?

04 What happens to my account if I stop playing?

05 Is my DANA, OVO, GoPay or QRIS information safe on piala338?

06 Can I delete my account and all my data?

07 Who can I contact if I have privacy concerns?

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